Our customers deserve the highest quality of service

Our support team is based in Europe (in France for Universign users, in Spain for Ivnosys and Signaturit ones), so you can be sure that you’re getting help from people who understand your culture and your needs. We’re also super responsive, with a 16 minutes response delay as an average!  

But responsiveness isn’t the only thing that matters. We also want to make sure that we’re resolving your issues quickly and efficiently. That’s why we have a team of experts who are skilled in a wide range of areas, so they can quickly diagnose and fix any problems you may be having. As of today, our average Time-To-Resolution is 34 minutes only, with more than 70% of the tickets solved in one touch.  

Our commitment to excellence is reflected in our high NPS score, which is a measure of customer satisfaction when they reach the support team. We consistently score above 85 on our NPS surveys, which is a testament to the quality of support that we provide.