With a presence in 48 countries and a leading position in the Spanish sparkling mineral water market, Vichy Catalan Corporation brings together companies such as Premium Mix Group, Aquablue, and the Vichy Catalan Spa Hotel. Its ability to innovate and adapt to new trends has been key to maintaining its position as a benchmark in the beverage sector.
In this context of transformation, the company decided to digitize its commercial network to improve efficiency, reduce manual processes, and strengthen its commitment to sustainability.
The challenge: overcoming dependence on manual processes
Vichy Catalan’s commercial management relied on traditional processes that slowed down operations and created risks:
- Sending documents by email, then printing and signing them on paper.
- Slow circulation of information between teams and clients.
- Limited traceability, making follow-up and security difficult.
- Risk of errors and information loss.
- Customer experience affected by delays in signing contracts and orders.
The challenge was not only technological but also cultural: transforming the way the entire commercial network worked by incorporating digital tools that ensured agility, control, and trust.
The solution: integration of Gladtolink and multichannel electronic signatures
To address this challenge, GOLIVE —a partner specialized in digital solutions— proposed a comprehensive project that combines:
- Gladtolink: a no-code platform that enables digital creation, storage, and consultation of documents, streamlining document management and integration with the JD Edwards ERP.
- Multichannel electronic signature: a qualified trust solution that guarantees the legal validity, integrity, and traceability of every contract.
The role of GOLIVE was crucial in ensuring a smooth integration of both technologies and supporting Vichy Catalan throughout the digital adoption process.
As part of this solution, different signature modalities were enabled depending on the needs of the sales team:
- Biometric in-person signature: the sales agent collects data during the visit, and the customer signs directly on-site.
- Remote signature: the contract is generated in the no-code platform and sent to the customer, who enters their tax data and signs it digitally.
“Thanks to the solution proposed by GOLIVE and Validated ID, we have successfully digitized our commercial network. The digital signature is streamlining contract creation and signing and has significantly increased our efficiency.” Benito Cerrillo, IT Director, Vichy Catalan
Results and benefits
The implementation of this solution has brought a qualitative leap in the way Vichy Catalan manages its commercial network, with clear impacts in efficiency, security, and sustainability:
- +39% more documents signed in 2023 compared to the previous year.
- From 15 to 1 minute to integrate information into the ERP.
- From 2 minutes to 0 to archive documents (now automatic).
- Greater control and traceability at every stage.
- Immediate access to documents from anywhere.
- Detailed evidence for every signature (IP address, date, time, email opening).
- Significant reduction in paper usage, reinforcing the company’s sustainability commitment.
A partnership driving efficiency and sustainability in commercial operations.
The digitization of its commercial network has transformed Vichy Catalan’s document management, delivering efficiency, security, and sustainability. Together with GOLIVE and the technology of Validated ID, now part of Signaturit Group, the company consolidates its position as a benchmark in responsible innovation within the beverage sector.
