Based in Valencia and the Balearic Islands, Valencia Yachting Center specializes in the rental of recreational boats, with or without a skipper. As part of its commitment to innovation, the company decided to transform the management of its charter contracts by adopting the biometric electronic signature, a solution from Validated ID, now part of Signaturit Group, integrated into the nautical management software Andronautic.
The challenge: paper-based contracts, slow and error-prone
Until 2023, the management of boat rental contracts was carried out entirely on paper, which led to:
- Manual and slow processes: each contract had to be personalized and signed in person.
- Human error risks: any change or mistake meant starting the process over from scratch.
- Impact on customer experience: in-person signing delayed check-in and the start of rentals.
- High paper consumption: more than 2,000 printed pages per month.
“Before, we spent too much time personalizing and signing paper contracts, with the added risk of errors that could have a significant impact on operations,” explains Santiago Sánchez, Project Director at Valencia Yachting Center.
The solution: Andronautic integration with biometric electronic signature
Together with Andronautic, a technology partner specialized in boat charter reservation management, Valencia Yachting Center integrated the biometric electronic signature into its operations. Key benefits include:
- Remote and seamless signing: clients receive the contract before their trip and can read and sign it online from any device.
- Legal validity and security: the signature combines biometrics and cryptography, ensuring full legal guarantees.
- Increased efficiency: contracts are signed in less than 3 minutes, with automated reminders and defined expiration dates.
- Reduced costs and paper: from 2,000 printed pages down to only 30 per month.
- Optimized customer experience: check-in times were significantly reduced, allowing clients to enjoy their boats sooner.
- Error-free process: the standardized digital system has reduced the error margin to 0%.
Results and impact
The integration of biometric electronic signatures with Andronautic software radically transformed Valencia Yachting Center’s operations and enhanced the customer experience. The most notable achievements include:
- 150 boat rental operations closed in a single season
- From hours to minutes to sign contracts
- 99% less paper consumption: from 2,000 pages to 30 per month
“The change has been very well received by clients: the process is fast, simple, and suitable for all ages. In just two steps, the contract is signed and validated,” says Santiago Sánchez.
A partnership accelerating efficiency and digital transformation in the nautical industry.
The experience of Valencia Yachting Center, together with Andronautic, shows that contract digitization not only saves time and costs but also increases customer satisfaction in a highly competitive sector such as nautical tourism.
Whether you are a company managing client documentation or a technology partner seeking to add value, working with Signaturit Group means offering secure, fast, and fully adaptable electronic signature solutions.
Discover how we can help you transform your business and accelerate growth.
