Cleardent is a Spanish dental group led by Dr. Ismael Cerezo, with 52 clinics across the country. Recognized for its focus on innovation and adaptability, the network continuously seeks solutions that improve both the efficiency of its teams and the overall patient experience in dental care.
The challenge: excessive paperwork and inefficient processes
Daily operations in a dental clinic involve a high volume of documents: treatment estimates, clinical reports, informed consents, service contracts, and GDPR-related files.
Before digitizing these processes, Cleardent relied entirely on paper, which created several problems:
- Time lost in signing and archiving documents.
- Heavy administrative burden for clinical staff.
- Higher risk of errors and duplication.
- Lack of centralized and traceable control over documentation.
This situation had a negative impact not only on internal efficiency but also on the patient experience, as patients often spent extra time in the clinic just to complete administrative procedures.
The solution: in-person biometric signature integrated into Mulhacensoft
To overcome these challenges, Cleardent implemented the in-person biometric electronic signature, a solution by Validated ID, now part of Signaturit Group, seamlessly integrated into the Mulhacensoft clinical management software.
Thanks to this integration, patients can now sign documents in real time on tablets, with full legal validity and in a much more agile way. Key benefits include:
- Immediate signing of treatment estimates, consents, and clinical documentation.
- Significant reduction of paper usage and manual processes.
- Automatic generation of robust electronic evidence in case of disputes.
- Easy staff adoption without lengthy training.
- Centralized, traceable control of all signed documentation.
The result: more efficient operations and better patient experience
The implementation of this solution has transformed Cleardent’s daily operations:
- Documents signed in minutes, optimizing patient care.
- Reduced costs of printing, archiving, and document management.
- Stronger legal security in every process.
- A more comfortable, transparent, and agile experience for patients.
“With this solution, we have improved document signing times and always maintain full control over the process.” — Juan Carlos Calvo, IT Director, Cleardent
A successful collaboration
The technological combination of Mulhacensoft with the biometric signature from Validated ID —now part of Signaturit Group— has enabled Cleardent to take a decisive step toward the digital clinic.
This project not only strengthened operational efficiency and legal compliance but also highlighted the value of collaboration between client, technology partner, and trusted service provider. Thanks to this joint effort, Cleardent has achieved true digital transformation, where both patients and professionals benefit from faster, safer, and more sustainable processes.
