Hipotels Hotels & Resorts, an international hotel chain, had a clear goal: to offer its guests a faster, smoother and fully digital check-in experience. As part of its commitment to digital transformation, the company decided to incorporate Signaturit Group’s electronic signature to modernise one of the most critical processes in any hotel: check-in.
By replacing traditional paper signatures with a digital solution, Hipotels was able to streamline operations, reduce queues at reception and ensure a more sustainable process. For the brand, this evolution not only brings efficiency, but also reinforces its commitment to providing the highest quality service to all guests.
In this success story, we explain how they achieved this.
The challenge. The challenge of streamlining check-in without compromising security or operational efficiency.
Before digitisation, Hipotels’ check-in process relied on paper: printing documents, manually collecting signatures, managing copies and physical storage. This procedure slowed down registration, created queues at peak times and consumed internal resources.
In addition, Hipotels needed to comply with strict security requirements and European regulations, and ensure that the digital signature integrated seamlessly with Avalon, its hotel PMS. The solution had to be intuitive for both domestic and international guests and, above all, reduce the administrative burden on reception staff.
❌ Key challenges:
- Reduce queues and waiting times at check-in by eliminating manual signatures and paper-based management.
- Integrate an electronic signature solution that is secure, eIDAS-compliant and fully compatible with the Avalon PMS.
- Optimise internal resources.
“Our challenge was to eliminate waiting times, reduce paper usage and ensure a secure process that was integrated with our PMS.”
– Hipotels Operations Team
The solution. A seamless, integrated electronic signature that transforms hotel registration.
Hipotels implemented Signaturit Group’s electronic signature, fully integrated into its Avalon management system. Since then, guests can sign check-in documentation from their own device (smartphone, tablet or computer), before arriving at the hotel or directly at reception.
The integration allows staff to send documents to be signed with a single click and receive the signature in real time, without the need to print anything. This automation has freed up time for reception teams to focus on what matters most: personalised service.
The solution adopted ensures eIDAS compliance, traceability of each signature, and a process that is accessible even to users without technological experience. The result is an intuitive, smooth and significantly more sustainable check-in.
3 key figures of the solution:
- Direct integration with Avalon, Hipotels’ PMS.
- 100% digital signature from any device.
- Drastic reduction in the use of paper and associated consumables.
‘The time we used to spend on repetitive tasks is now invested in providing better customer service.’
– Hipotels Operations Team
The result. A faster, more sustainable check-in process focused on guest satisfaction.
Since its implementation, the digitization of signatures has direct impact on efficiency, sustainability, and employee experience.
Since implementing Signaturit Group’s electronic signature solution, Hipotels has completely transformed its check-in process. Guests enjoy a faster, more modern experience, and reception staff can work more efficiently.
Queues have been significantly reduced, the process is more sustainable, and it is no longer necessary to store thousands of physical documents. In addition, internal acceptance has been very positive, with particular emphasis on the simplicity of the system and the time savings.
3 key figures from the results:
- +40,000 digitally signed documents.
- Signing times of less than 90 seconds per transaction.
- Complete elimination of travel and physical files.
‘The implementation of electronic signatures has enabled us to offer much faster check-in, reduce queues and improve guest satisfaction from the very first minute.’
– Hipotels Operations Team
A firm step towards operational excellence
The digitisation of check-in with Signaturit Group’s electronic signature has brought about a profound change in Hipotels’ operations. The chain has achieved a more agile, sustainable and secure process, which frees up staff time and offers a smoother welcome to guests.
With thousands of digitally signed documents and full integration with its PMS, Hipotels is consolidating its commitment to innovation and positioning itself as a leader in the modernisation of the hotel sector.
Do you want to transform your document processes?
Digitising signatures speeds up check-in, ensures legal compliance and improves the guest experience.
Find out how you can do this at your hotel. Contact us today!
