| A. Services provided by Signaturit Solutions |
| B. Services provided by Ivnosys Solutions SLU |
These terms and conditions are aimed at regulating the relationship between the owner of this website and its registered Users or Clients, based on the procurement of services that is derived from or requested through the website www.signaturit.com for the services provided by Signaturit, Qualified Trust Service Provider, and/or the use of trust services by the interested party, and also the use and enjoyment of all other services that you will find on our website.
As stated in the Legal Notice and our Privacy Policy, this website, the blog and the signature solution, as well as the domain associated with this website, belong to the company listed in the box below, which has no outstanding tax liabilities.
Users can contact the team using the following contact information:
Signaturit Solutions, S.L.
TIN: B-66024167
CalleÀvila, 29
08005 Barcelona
Email: [email protected]
Telephone: (+34) 93 551 14 80
As already stated in the Legal Notice, this website aims to present and provide the User with Signaturit’s trust services, which are: Simple Electronic Signature, Simple Electronic Signature with OTP, Advanced Electronic Signature, Advanced Electronic Signature with OTP, Certified Electronic Delivery Service via email, Certified Electronic Delivery Service via SMS, Qualified Time Stamp, and other services such as Electronic Identification based on OCR and Smart Contracts in Blockchain.
Signaturit’s solutions are offered in different categories: Business, Business Plus and Enterprise, with a variety of characteristics and features, with the first three having a free 7-day trial option, limited to three users per domain.
To purchase any of these services, the User must first expressly accept these terms when indicated.
The online procurement of these services offered through this website is also subject to the provisions of the other applicable legal policies, such as the Legal Notice, the Privacy Policy and the Cookies Policy. However, if there is any conflict between these and the Terms and Conditions, the latter will always prevail over the other three in all cases.
The User must also take into account the particular conditions that will be detailed, if applicable, at the time of acquiring the service, and that Signaturit will attach together with the specific offer of products or services that is provided separately.
Hereinafter, when we refer to the website, blog and/or trust services, along with the other services offered, we will refer to them as Signaturit.
These terms regulate and list the rules to be taken into account by the User with regard to the procurement of services. Each service has different characteristics or peculiarities that are described on the website as well as in this document, and which must be validated by the User, before acquiring it. In addition, upon accepting the User’s procurement of services, the User will be properly informed of any particular conditions and must validate them, if applicable.
Who is a Client and/or Consumer?
The services may be acquired by any natural person or legal entity, after they have obligatorily registered on the Signaturit platform.
If the User registers as a natural person, these terms shall apply along with the provisions set out in regulations relating to the defense and protection of consumers and Users.
If the User is acting as a professional or legal entity, these Terms and Conditions shall prevail at all times.
With regard to the processing of personal data, we shall adhere to the provisions of point 7 in the Legal Notice and what is explicitly stated in our Privacy Policy.
Before procuring any of Signaturit’s services, as indicated in the previous section, it will be necessary for the User to register as a Registered User or Client and provide their billing information (for paid services) and other details that may be necessary to provide the requested service or query, always in accordance with the principles of relevance and proportionality and other obligations established in both the Privacy Policy and in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, or Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights and other regulations that develop or modify them, in order to process the service correctly and/or keep you informed about the services or any other aspect related to them that may interest you.
The User may initially register using their first and last name and an email account, or through their LinkedIn or Google+ profile, without prejudice to the fact that, after this step, you must provide other information through the platform. For example, to register for a Business Account, Business Plus or Enterprise, you will also need to fill in the fields “Company”, “Position” and “Telephone”. This is not a cause for concern, as the platform itself will indicate which fields are required (see recommendations in point 2.1.3).
In accordance with the provisions of Article 23 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the procurement of services shall be confirmed by clicking on the “I accept the Terms and Conditions and Privacy Policy” button. This shall appear after the User has selected the services they are interested in and just before paying for them or confirming their intention to procure them.
This will allow the User to download, read and verify the Terms and Conditions and the Privacy Policy and, if applicable, accept each and every one of them before continuing with the procurement of the services, and without prejudice to the fact that modifications may be made to the clauses of the terms and conditions, which may be generated later on.
From the moment the User accepts the Terms and Conditions, the User acquires the status of Client, if they did not already have this status before, either because they had registered previously or because they had already acquired any of Signaturit’s services at some point in time and had not definitively cancelled their registration.
Nevertheless, any service offered subsequently by Signaturit, and not initially acquired by the User, shall be the subject of a new procurement process as a Client, and you must validate and accept the Terms and Conditions applicable to such service at that time.
If you would like to read the Terms and Conditions in greater detail, they are always available on the Signaturit website.
Once these Terms and Conditions have been expressly accepted and the required services have been acquired, Signaturit will send a confirmation email to the User, in which a link to these Terms and Conditions of Contract is included.
If authorised by the User, Signaturit may also send, where applicable, any offer, promotion or information that may be of interest to them, and also manage any other information as necessary, when it has been authorised.
The user is advised that it is important to review and fill in all fields requested at the time they are going to procure our services or register as a User. This shall make it easier for them to benefit from discounts, promotions and other applicable benefits when they are required to provide additional information.
The User is expressly informed that, if there is any issue with their contact or billing details, application of discounts or any other situation that may affect their User profile or the procurement of services, they should contact the Signaturit team by sending an email to [email protected].
Likewise, you are informed that, for legal reasons, Signaturit stores the digital documents in which the procurement of these services is formalised, in other words, the “click” validation performed by Clients, when the User acquires the offered services.
Also, if a User makes a mistake when sending their details, they may proceed to modify them in their User profile on the Signaturit platform itself.
In order to be a Signaturit User and/or Client and acquire services, the User must be at least of legal age.
Spain establishes the legal age for procuring services as 18 years old, which is why any service procured through Signaturit by minors will not be considered valid.
In this regard, if a minor is ever found to have procured any of the services offered by Signaturit, it would proceed to automatically cancel and refund the service or price paid, where applicable.
If you discover or know that a minor has acquired any of the services offered by this website, please report it as soon as possible to the following address [email protected], providing as many details as possible.
In the event you are acting on behalf of a company or in representation of a legal entity, you must have the relevant authorisations and/or powers to procure our services, and thus, take responsibility for the consequences that may arise from non-compliance with this requirement.
Through the procurement of the services, the User and/or Client states:
The price for the services shall be communicated to you during the procurement process and once confirmed, you will receive a confirmation email, in which there will be a link to these Terms and Conditions of Contract. The services offered by the Supplier are provided with credits, which are spent on each send request that the Client makes. Moreover, all those credits that were not used during the duration of the contract will expire at the contract’s expiration date. Additionally, if the Client renews for a lower amount than the one originally purchased, the unit price of each credit will be increased by a percentage equivalent to half of the decrease in the originally purchased percentage
Signaturit services are provided through your dashboard or through API integration, in both cases specifying a license that allows access to the dashboard or to the API in order to use the services during the term of the contract.
All prices offered shall be final, however, they may vary depending on the offers and/or discounts associated with each service from time to time. In this case, the User will be duly informed of any alteration to the price that may exist, always doing so before acquiring the service.
Unless a different amount is specified at the time of procurement, the total price for each of the types of services procured may also vary according to the VAT that is applicable to the buyer, with the buyer being the natural person or legal entity that acquires or procures any of the services through Signaturit.
In accordance with Spanish Law 28/2014, of 27 November, by which, amongst others, Spanish Law 37/1992, of 28 December, on Value Added Tax is amended, and by virtue of the provisions of the location rules added to Directive 2006/112/EC by Directive 2008/8/EC, of 12 February 2018, the address or usual residence of the recipient of the electronic services shall be taken into account.
Signaturit informs the User that at all times and before procuring the service, our platform shall indicate the amount of VAT payable in your case, if any, which shall be reflected in the summary of the procurement and/or particular conditions that will be sent to you.
The User should be aware that Signaturit reserves the right to modify prices at any time, but it agrees to apply the rates in force, which are shown on the portal at the time the Client requests or procures the services and during the period for which that specific service was procured.
In order for the User to access the services offered by Signaturit, you must register on the website by creating a User account. To do so, you must freely and voluntarily provide the personal information that is required. To register, only an email and password are required.
The steps to follow in order to use and enjoy each of our services shall be indicated in the particular conditions of contract, if any. In any case, the general process to be followed by the User in order to formalise the procurement and begin using our services shall be as follows:
In the event that the Client has opted for paid services, once the User account is created, you are informed that in accordance with the requirements of Article 27 of Spanish Law 34/2002, on Information Society Services and Electronic Commerce, the procurement procedure will follow these steps:
The Client will choose the rate that best suits their needs and, to do so, may choose one of the standard rates offered by Signaturit on its website or write to [email protected] or call (+34) 93 551 14 80, so that we can do our best to offer the rate that best suits the service that is required.
The Client shall pay the amount corresponding to their order by:
Aspects relating to payment methods:
More information:
The User is informed that the technical and security measures corresponding to this type of service have been adopted for both the banking entity’s payment gateway and the Ayden platform.
Once the Client has requested the payment method and the payment has been processed, Signaturit will issue the corresponding invoice that will contain the information corresponding to the license or service that the Client has procured. Whether or not the purchase was made by an end user or a company, in both cases there shall be a breakdown of the Value Added Tax, if applicable.
The duration of the service will always be for the period of time selected on our platform and shall also be paid for depending on the User’s selection. In the case of early termination by the Client, they will lose the amount they have paid to date as a penalty. Likewise, the Client’s request for early termination does not release them from any other payment that is owed.
At the end of the term, the renewal shall be automatic, unless one month prior to the expiration of the contract, either party expressly communicates their wish to not continue with it.
The service shall be delivered to Clients by the Signaturit team through the email provided by the User when registering on the Website and procuring the services.
Thus, once the service has been requested and following the steps and instructions that will be shown on the platform, the User will receive an email confirming the service they have acquired, after which they will be able to start using the platform.
If the User finds that there is an error in the application or any type of unknown problem, please contact the Signaturit team at [email protected], so that they can advise you as necessary or, where appropriate, solve the incident that has occurred.
The User shall check that, once the service has been acquired, they have received all the documentation that is outlined herein. If you have any questions, please contact the Signaturit team, using the different means at your disposal (see table in point 1.1).
As a general rule, it will not be possible to return the services or exercise the right of withdrawal, except in the cases referred to in the following point, 7.2.
Signaturit offers a free trial period for Business and Business Plus plans for 7 calendar days. If, after this period, the Client does not wish to continue using the services, they must immediately notify Signaturit, since otherwise it will be understood that they wish to continue with the procurement of the service, which they will be informed of by email to the email address provided.
During these initial 7 days, Signaturit will not proceed to collect payment for the service, so that if the Client cancels the services within that time frame, there shall also be no amount to be refunded by Signaturit.
In the event that the trial period has elapsed and the Client continues to use Signaturit’s services, or if they have chosen to directly acquire Signaturit’s services from the start, the manner in which they can withdraw from continuing to use Signaturit’s services is outlined in the following section.
To communicate a withdrawal, the User must adhere to the following instructions:
Under no circumstance shall a User’s request for withdrawal be deemed valid for any reasons other than those listed here, which, if not met, shall not lead to compensation of any kind.
If, after any type of error in the provision of services, the Client would like to request the termination of this contract, please contact Signaturit at the aforementioned email address ([email protected]), in order to provide the best possible solution.
If the service is returned or terminated during the established 7-day period, no refund or compensation of any kind shall apply, based on the fact that there has been no payment of any kind exchanged between the parties at this time.
In all other cases, the Client will lose the amount they have paid up until such time as a penalty. Likewise, the Client’s request for early termination does not release them from any other payment that is owed.
In order to comply with the legally-established guidelines, we once again provide the User with access to the corresponding withdrawal document here.
Signaturit guarantees a simple and agile system, which allows documents to be uploaded to the platform, making changes and/or checking off any applicable boxes and adapting it to your needs in accordance with the specifications and/or features of the solution, in an agile, easy and simple way.
This website complies with the highest security standards for the internet, including maximum security on servers and HTTPS security protocols, for all procurement and registration processes.
Signaturit is especially involved in and aware of ensuring the confidentiality of the data provided by its Clients, which is why it has implemented all the necessary technical and organisational measures to minimise the risks of loss of personal data and/or confidential information. For more information, please refer to the Privacy Policy.
9. When User’s interact with third parties through Signaturit, it is their responsibility to inform them about the use of the platform, these Terms and Conditions of Contract, and the Privacy Policy, in order to comply with applicable legislation on the protection of personal data when they act as the Data Controller. In accordance with the foregoing, Signaturit shall not be liable for the consequences that may arise from this type of breach.
10. Failure to comply with any of these terms may result in the immediate withdrawal or cancellation of the services by Signaturit, without the User or Client being entitled to request any type of compensation.
Signaturit shall be responsible for:
Under no circumstance shall Signaturit be responsible for the following items, which include but are not limited to:
Likewise, and in accordance with the legislation in force, it is stated that Signaturit, even when it is not responsible for the damages that could have been caused, both to the company and to third parties, shall collaborate with and notify the competent authority of this kind of incident, as soon as it has reliable knowledge that the damages caused may constitute any kind of illegal activity.
All rights regarding the content published by Signaturit on its website are protected by copyright and intellectual and industrial property rights.
Signaturit is responsible for the ownership of the website, blog and solutions related to it and highlights that they have been developed and created by Signaturit, and that it has all the opportune licenses and permissions to make use of any content included on the website, as well as the programming code, design or materials associated with its services.
The company’s articles, content, images or logos are either owned by Signaturit, or by the persons or companies that have expressly authorised their publication; or they are owned by people or companies that are subject to licenses that allow us to use these elements.
Without express written consent by Signaturit, the reproduction, transformation, distribution, public communication, making available to the public, sale or any other use other than those expressly authorised by Signaturit, in its policies and other notices published on its website and/or blog, whether commercial or otherwise, is expressly prohibited, when this use involves the exploitation of content in a different way than anticipated, with, for example, the User being allowed to cite and mention posts from the blog on their social networks, as long as these citations are accompanied by the source and/or author.
For more information, the User can consult the intellectual property policy contained in this Legal Notice.
The company SIGNATURIT SOLUTIONS, S.L is the owner and legitimate holder of the European Union trade mark titles “SIGNATURIT” and “SIGNATURIT, Sign everywhere, anytime”, registered with the European Patent Office.
No User or Client may use the Signaturit trade mark, domain name, slogan or any other element that makes up its corporate identity, without requesting express permission to do so from the owner of this platform, except when its name is cited on social media or as a source for the publication of content in accordance with Signaturit’s legal policies on industrial and intellectual property, as mentioned in this contract and in the Legal Notice.
By accepting these terms, the Client agrees to allow Signaturit to use their data and corporate image (logo) as a Signaturit Client in the different promotional media it uses in order to present and/or promote its services to third parties, such as the website and/or blog, social media, catalogues and/or corporate brochures, among others, with Signaturit committing to process them in a way that respects the Client’s brand image and right to honor at all times.
For this purpose, the Client authorises Signaturit to use their logo and/or their contact information and publish them, with the option to include a link to the Client’s website that forwards those who are interested in accessing it from the different corporate media used by Signaturit, (for example, publishing the Client’s logo on the Signaturit website, accompanied by a link that directs the User to the Client’s corporate website).
This shall not imply any transfer of the Client’s trade mark, only that it can be used for the exclusive purposes stated above.
By means of these Terms and Conditions of Contract, the User is informed that the different services will be disseminated on social media, but that in no case will their data be processed in an inappropriate or disproportionate manner. We would like to thank Users in advance for any comments they make on Signaturit’s social media profiles, in which they post information that may be of interest to the community.
Currently, Signaturit is present on Facebook, Twitter, Google+ and LinkedIn, which is why Users and Clients are invited to visit these profiles so that they can also enjoy the latest content.
If there is any disagreement between the text in these Terms and Conditions and any translation thereof, the Spanish version shall always prevail since the service provider, Signaturit, is located in Spain. If there are any differences between the Spanish version of the general terms and their possible translations, the Spanish version shall prevail.
Signaturit can make changes and/or modifications to these Terms when it deems convenient and/or necessary and will do so in accordance with market conditions or legal requirements and/or regulatory changes that may be applicable.
The updates and/or modifications shall be duly announced and notified to Users, thus guaranteeing the principles of publicity and transparency, as well as the rights of consumers and/or Users.
Notwithstanding the above, the consumer or Client shall be subject to the conditions that were published and of which they would have been informed at the time they procured each service.
In the event that any clause in these Terms and Conditions is declared null, the remaining clauses shall still be valid and shall be interpreted taking into account the wishes of the parties and the purpose of these Terms, with the clause in question being considered non-applicable. Signaturit may choose to not exercise any of the rights and powers granted in this document, however this does not imply any waiver thereof, unless expressly recognised by Signaturit.
These Terms and Conditions are governed by Spanish legislation. In order to determine the place where the service provision contract is formalised to which these Terms and Conditions are subject, we shall adhere to the provisions of Article 29 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
Thus, in the event there is any conflict or discrepancy in the interpretation or application of these contractual terms, the Courts and Tribunals that, where applicable, shall hear the case will be those established by applicable legal regulations in the area of competent jurisdiction.
In the case of consumers who are natural persons, the competent court shall be the one in which the consumer has their usual residence; while in the case of Users or End Clients who are a legal entity, the competent court shall be the one for the city of Barcelona.
In compliance with the provisions of Regulation 524/2013, of the European Parliament and of the Council, of 21 May 2013, applicable as of January 9, 2016, on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, when the User or Client is a natural person, they may choose this alternative mechanism to raise any dispute or claim if they believe they have suffered any damage or injury as a result of having used our platform or the services provided online, through the following link: http://ec.europa.eu/consumers/odr/
Through it, they can access alternative dispute resolution entities with quality procedures established for this purpose.
This multilingual platform is designed to be accessible to everyone and works as follows: 1. You must fill in an online claim form and send it through the platform itself; 2. The claim will reach the seller who will propose an alternative resolution entity for the dispute, according to the specific case; 3. Once the mediation entity is agreed, it shall deal with the case digitally, proposing a resolution within a period of 90 days.
These Terms are supplemented by the other legal policies established on the website, such as the Legal Notice, Privacy Policy and Cookies Policy, in addition to the particular conditions of contract that are applicable to each specific case, as well as any other that may be necessary to add, in accordance with the provisions of applicable legislation at all times.
The User is informed that, once they have registered and at any time, from their Control Panel within Signaturit, they may choose one of our other services. In this case, they shall receive an email with the new applicable conditions so that they have access to detailed information on the new service.
Withdrawal Form
* The User should only fill out and send this form if they wish to withdraw from their contract, provided this is possible in accordance with the provisions of our Terms and Conditions of Contract.
Signaturit Solutions, S.L.
TIN: B-66024167
Calle Ávila, 29
08018 Barcelona
Email: [email protected]
Telephone: (+34) 93 551 14 80
Mr/Mrs ___________________ [the consumer must indicate their name and surname] with address at ________________________________ [the consumer must indicate their address].
I hereby notify you that I am withdrawing from the service provision contract by which I acquired _________________________________________ [the consumer must state the goods or services acquired] which I received on _____________________ [the consumer should state the date, month and year], with order or reference number _________________ [the consumer should state the order or reference number].
Include the consumer’s signature (if the form is submitted in a hard copy)
[The consumer must state the date on which it is submitted]
Customer service
Once the Electronic Signature Service for the Customer is launched, the system will be covered by the Technical Support Service to ensure its operational continuity against possible incidents and problems that may occur during operations. The technical support associated with the following incident resolution situations is included.
NOTE: It includes the resolution of incidents that may occur during the operation and validity of the Contract. The incidents are classified according to their severity.
| SEVER. |
DEFINITION |
| P0 |
Total system failure, preventing access to the Signaturit platform and the inability to use any of its services. |
| P1 | Failure of one or more key functionalities of the service (requests to send documents to sign and for them to be signed), which severely affects the correct operation for all users. |
| P2 |
Failure of one or more features of the service without having an immediate significant effect on the quality of service to all users. |
| P3 |
Failure of one or several secondary functionalities that do not have an effect on the correct use of Signaturit’s servicesTiempos de respuesta a las Incidencias en horario laboral |
Incident response time during business hours
| SEVER. |
RESPONSE TIME |
| P0 |
120 minutes |
| P1 |
4 hours |
| P2 |
12 hours |
| P3 |
24 hours |
Vía e-mail a nuestro canal de [email protected]
Centro de Ayuda disponible https://help.signaturit.com/hc/es
Methods of support
Office hours: Monday to Friday, from 09:00 to 18:00 (GMT + 1)
Help Centre available 24/7
Response time during support hours
The response time is measured from the moment the Customer notifies SIGNATURIT SOLUTIONS about the incident; until the confirmation of receipt by SIGNATURIT SOLUTIONS, which implies the following actions:
Resolution time during support hours
The time between the notification of generic incidents and one of the following responses by SIGNATURIT SOLUTIONS:
If the system is unavailable, only the diagnostic time of the problem is guaranteed. The resolution time will depend on the nature of the problem detected and a resolution is guaranteed in the shortest possible time.
Exclusions
The Guarantee and Service Level Agreement excludes:
These terms and conditions are aimed at regulating the relationship between the owner of this website and its registered Users or Clients, based on the procurement of services that is derived from or requested through the website www.signaturit.com for the services provided by Ivnosys Solutions, Qualified Trust Service Provider, and/or the use of trust services by the interested party, and also the use and enjoyment of all other services that you will find on our website.
Users and clients can contact the team using the following contact information and by the means established at the time of contracting:
Ivnosys Solutions, S.L.U
TIN: B-98333362
Acceso Ademúz, 12 /Office 1 – 1st floor
46980 Paterna (Valencia)
Email: [email protected]
Telephone: (+34) 96 003 12 03
As already stated in the Legal Notice, this website aims to present and provide the User with Ivnosys trust services, which are: Simple Electronic Signature, Simple Electronic Signature with OTP, Advanced Electronic Signature, Advanced Electronic Signature with OTP, Certified Electronic Delivery Service via email, Certified Electronic Delivery Service via SMS, Qualified Time Stamp, issuance of qualified certificates and qualified electronic signature. In addition to the System for managing the receipt of electronic notifications automatically, connecting with the electronic offices of different organizations.
Ivnosys solutions are offered in SaaS mode with different features and functionalities, without a trial period.
To purchase any of these services, the User must first expressly accept these terms when indicated.
The User/Client must also take into account the particular conditions that will be detailed, if applicable, at the time of acquiring the service, and that Ivnosys will attach together with the specific offer of products or services that is provided separately.
Hereinafter, when we refer to the website, blog and/or trust services, along with the other services offered, we will refer to them as Ivnosys Services.
These terms regulate and list the rules to be taken into account by the User/Client with regard to the procurement of services. Each service has different characteristics or peculiarities that are described on the website, in the contract for the provision of services as well as in this document, and which must be validated by the User, before acquiring it. In addition, upon accepting the User’s procurement of services, the User will be properly informed of any particular conditions and must validate them, if applicable.
Who is a Client?
The services may be acquired by any natural person or legal entity, by signing it on the Signaturit mandatory contract platform according to the modality specified with the commercial department of Ivnosys depending of the services.
Regarding to the processing of personal data, the provisions of our Privacy Policy.
To request a free product demonstration, it will be necessary for the User to fill in the mandatory form with their data and, subsequently, the necessary data will be provided to be able to provide access to the service or consultation requested by the commercial department, always in accordance with the principles of relevance and proportionality and other obligations established both in the Ivnosys Privacy Policy and in the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD in hereinafter), as well as the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDyGDD hereinafter), as well as the rest of the provisions that exist and are enforceable in this matter, in order to be able to process the service correctly and/or keep you informed about the services and/or any other related aspect with the same ones that could be of interest.
In accordance with the provisions of Article 23 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the procurement of services shall be confirmed by through the signing of the contract for the provision of services and the privacy annexes and particular contracting conditions.
From the moment the User accepts the Terms and Conditions, the User acquires the status of Client, either because they had registered previously or because they had already acquired any of Ivnosys services at some point in time and had not definitively cancelled their registration.
Nevertheless, any service offered subsequently by Ivnosys, and not initially acquired by the Client, shall be the subject of a new procurement process as a Client, and you must have to proceed to the signing of a new contract or an annex to the contract that had already been signed.
Once these general conditions have been expressly accepted and the required services have been contracted, Ivnosys will contact the Client to manage the registration of users of the contracted services.
If authorised by the Client, Ivnosys may also send, where applicable, any offer, promotion or information that may be of interest to them, and also manage any other information as necessary, when it has been authorised.
The Client is expressly informed that, if there is any issue with their contact or billing details, application of discounts or any other situation that may affect their User profile or the procurement of services, they should contact the Ivnosys team by sending an email to [email protected].
Likewise, you are informed that, for legal reasons, Ivnosys files the contractual documentation in any format in which the contracting of these services is formalized, when the Client contracts the services offered.
Inform the Client that, in the event of an error in sending their data, they may proceed to modify the same in their Client or User profile within Ivnosys’ own platforms and in accordance with the provisions of the Privacy Policy.
In order to be a Ivnosys User and/or Client and acquire services, the User must be at least of legal age.
Spain establishes the legal age for procuring services as 18 years old, which is why any service procured through Ivnosys by minors will not be considered valid.
In this regard, if a minor is ever found to have procured any of the services offered by Ivnosys, it would proceed to automatically cancel and refund the service or price paid, where applicable.
If you discover or know that a minor has acquired any of the services offered by this website, please report it as soon as possible to the following address [email protected], providing as many details as possible.
In the event you are acting on behalf of a company or in representation of a legal entity, you must have the relevant authorisations and/or powers to procure our services, and thus, take responsibility for the consequences that may arise from non-compliance with this requirement.
Through the procurement of the services, the Client states:
The price for the contracted services will be communicated to you during the contracting process, which will be formalized by signing the mandatory contract for the provision of services with their economic and technical details. The services offered by Ivnosys will be provided according to the conditions established in the economic offer (annual user licenses and Ivcert application credits, which are spent on each shipment request made by the Client.
Ivnosys services are provided through your dashboard or through API integration, in both cases specifying a license that allows access to the dashboard or to the API in order to use the services during the term of the contract.
All prices included in the commercial proposals or order forms sent by Ivnosys staff will be final prices.
Unless a different amount is specified at the time of procurement, the total price for each of the types of services procured may also vary according to the VAT that is applicable to the buyer, with the buyer being the natural person or legal entity that acquires or procures any of the services through Ivnosys.
In accordance with Spanish Law 28/2014, of 27 November, by which, amongst others, Spanish Law 37/1992, of 28 December, on Value Added Tax is amended, and by virtue of the provisions of the location rules added to Directive 2006/112/EC by Directive 2008/8/EC, of 12 February 2018, the address or usual residence of the recipient of the electronic services shall be taken into account.
Ivnosys informs the Client that at all times and before procuring the service, our platform shall indicate the amount of VAT payable in your case, if any, which shall be reflected in the summary of the procurement and/or particular conditions that will be sent to you.
The User should be aware that Signaturit reserves the right to modify prices at any time, but it agrees to apply the rates in force, which are shown on the portal at the time the Client requests or procures the services and during the period for which that specific service was procured.
The Client will communicate, through the means of contact that Ivnosys makes available (telephone, email, web forms…) to request a free demonstration and/or a personalized commercial proposal. The commercial department may grant access to a demo version of the services offered or manage a commercial presentation depending on the case. To do this, you must freely and voluntarily provide the personal data that is required.
The steps to follow in order to use and enjoy each of our services shall be indicated in the particular conditions of contract, if any. In any case, the general process to be followed by the Client in order to formalise the procurement and begin using our services shall be as follows:
Ivnosys reserves the right to modify the contracting process and the procedures for starting up the service at any time, indicating any modifying circumstance to the client in advance.
The default form of payment in the contracting of products or services provided by Ivnosys is the bank transfer with a term determined in the proposal. Any variation on this concept that deviates from the conditions predetermined by Ivnosys must be expressly agreed upon and will be included in the particular conditions of the contract.
The default duration of the contract is one (1) year, the renewal will take place tacitly unless you communicate one (1) month before the expiration of the contract or any of its renewals your wish not to continue with it.
The service shall be delivered to Clients by the Ivnosys team through the email provided by the Client when procuring the services.
In this way, once the contract has been formalized and following the steps and instructions that will be indicated by the Ivnosys team, the Client will be able to use the products or services as established in the particular conditions.
If the Client requires assistance for the use of the company’s platforms or services, they must contact the Ivnosys team at [email protected] so that they can advise them conveniently.
Likewise, if the client finds that the application gives him an error or any type of problem that he does not know, he can contact through the previous email to resolve the incident that may have occurred.
vnosys guarantees an easy and agile system, which allows you to upload the documents to the platform, make the adjustments and/or check the corresponding boxes and adapt it to your needs according to the particularities and/or functionalities of the solution, in an agile way. , easy and simple.7.2. security guarantee.
This website complies with the highest Internet security standards, including maximum server security and HTTPS security protocols in all the products and services it supplies to its Clients. You can consult our Information Security Policy.
Ivnosys is especially involved and aware of ensuring the confidentiality of the data provided by its Clients, which is why it has implemented all the necessary technical and organizational measures to minimize the risk of loss of personal data and/or confidential information. For more information in this regard, the User can see the Privacy Policy.
The Client undertakes to check that he has received all the documentation detailed here once the service has been contracted. If you have any questions, please contact the Ivnosys team using the different means at your disposal. Also, according to the following points:
Ivnosys will be responsible for:
By way of example and not limitation, Ivnosys will not be responsible in any case in the event of:
Likewise, and in accordance with current legislation, it is stated that Ivnosys, even when it is not responsible for the damages that could have been caused, both to the company and to third parties, will collaborate and notify the competent authority of this type of incident as soon has reliable knowledge that the damage caused may constitute illegal activity. Likewise, it reserves the right to present as many actions of the type that it considers in case of detecting the commission of a crime by the client or any other type of legal infraction.
All rights regarding the content published by Ivnosys on its website are protected by copyright and intellectual and industrial property rights.
Ivnosys is responsible for the ownership of the website, blog and services related to it and highlights that they have been developed and created by Signaturit, and that it has all the opportune licenses and permissions to make use of any content included on the website, as well as the programming code, design or materials associated with its services.
The company’s articles, content, images or logos are either owned by Ivnosys, or by the persons or companies that have expressly authorised their publication; or they are owned by people or companies that are subject to licenses that allow us to use these elements.
Without express written consent by Ivnosys, the reproduction, transformation, distribution, public communication, making available to the public, sale or any other use other than those expressly authorised by Ivnosys, in its policies and other notices published on its website and/or blog, whether commercial or otherwise, is expressly prohibited, when this use involves the exploitation of content in a different way than anticipated, with, for example, the User being allowed to cite and mention posts from the blog on their social networks, as long as these citations are accompanied by the source and/or author.
For more information, the User can consult the intellectual property policy contained in this Legal Notice.
IVNOSYS®, IvSign®, IvCert®, IvNeos®, Portal NEOS®, Agent SC®, among other distinctive signs, are trademarks and trade names registered by IVNOSYS®, and are protected by industrial property regulations. All other distinctive signs that appear on this website, unless otherwise indicated, are also registered by IVNOSYS® or by their respective owners who do not grant any kind of license to users of the same. The use of any distinctive sign of IVNOSYS® not implicit in the use of this website or in the 2.0 philosophy is prohibited.
The texts, drawings, images, photographs, videos and other graphic, sound and audiovisual elements contained in this web page, as well as its structure, design, source code, logos, trademarks and other distinctive signs that appear on it (the contents, hereinafter) are, unless otherwise indicated, owned by IVNOSYS® or its collaborators and are protected by the corresponding intellectual and industrial property rights. IVNOSYS® licenses the rights of reproduction, distribution and public communication on all the contents of this page to all users for “use 2.0.” as long as it is cited and linked to the URL of origin of the contents. IVNOSYS® does not assign any other right of reproduction, distribution, public communication or transformation of the website, its design or any of its content to users. Any use of the page or its contents that is not in accordance with its purpose is prohibited. The exploitation, use, reproduction, distribution, public communication and transformation, or any other similar or analogous activity, of any programming elements used on this website without the corresponding license/authorization are prohibited. In this sense, the use of this website does not imply the transfer of any of the aforementioned rights.
Any violation of the industrial or intellectual property rights owned by IVNOSYS®, its partners, its partners or its collaborators will be prosecuted with all legal means available at all times before the competent jurisdiction in each case.
By accepting these terms, the Client agrees to allow Ivnosys to use their data and corporate image (logo) as a Ivnosys Client in the different promotional media it uses in order to present and/or promote its services to third parties, such as the website and/or blog, social media, catalogues and/or corporate brochures, among others, with Ivnosys committing to process them in a way that respects the Client’s brand image and right to honor at all times.
For this purpose, the Client authorises Ivnosys to use their logo and/or their contact information and publish them, with the option to include a link to the Client’s website that forwards those who are interested in accessing it from the different corporate media used by Ivnosys, (for example, publishing the Client’s logo on the Ivnosys website, accompanied by a link that directs the User to the Client’s corporate website).
This shall not imply any transfer of the Client’s trade mark, only that it can be used for the exclusive purposes stated above.
If there is any disagreement between the text in these Terms and Conditions and any translation thereof, the Spanish version shall always prevail since the service provider, Ivnosys, is located in Spain. If there are any differences between the Spanish version of the general terms and their possible translations, the Spanish version shall prevail.
Ivnosys reserves the rigth to make changes and/or modifications to these Terms when it deems convenient and/or necessary and will do so in accordance with market conditions or legal requirements and/or regulatory changes that may be applicable.
The updates and/or modifications shall be duly announced and notified to Users, thus guaranteeing the principles of publicity and transparencyof Clients and/or Users.
Notwithstanding the above, the Useror Client shall be subject to the conditions that were published and of which they would have been informed at the time they procured each service.
In the event that any clause in these Terms and Conditions is declared null, the remaining clauses shall still be valid and shall be interpreted taking into account the wishes of the parties and the purpose of these Terms, with the clause in question being considered non-applicable. Ivnosys may choose to not exercise any of the rights and powers granted in this document, however this does not imply any waiver thereof, unless expressly recognised by Ivnosys.
These general conditions are governed by Spanish law. They will be governed by Spanish legislation, submitting the Parties to the exclusive jurisdiction of the Courts of Valencia for the resolution of any dispute that may occur, expressly waiving any jurisdiction of their own, being able to freely designate the legal representation they deem appropriate.
These conditions are complemented by the rest of the legal policies established on the website, such as the Legal Notice, Privacy Policy and Cookies Policy, in addition to the particular contracting conditions applicable to each specific case, as the case may be, as well as any another that is necessary to add or complement, in accordance with the provisions of the legislation in force at any time.
These Terms are supplemented by the other legal policies established on the website, such as the Legal Notice, Privacy Policy and Cookies Policy, in addition to the particular conditions of contract that are applicable to each specific case, as well as any other that may be necessary to add, in accordance with the provisions of applicable legislation at all times.
The Client is informed that, once registered for any of our services and at any time, they may opt for any of our other services. To do this, you will contact Ivnosys via email [email protected], telephone 960031203 or any other means by which you regularly communicate with Ivnosys and the sales department will provide you with detailed information on the new service to be contracted and new conditions. hiring individuals.
Once the start-up of the services contracted by the Client has begun, it will be covered by the Technical Support Service to ensure its operational continuity in the face of possible incidents and problems that may occur during its operation. Technical support associated with the following incident resolution situations is included. Which will be developed according to the following service level scheme:
In this type of support, the most basic problems of the Client are solved. All user incidents will be addressed in the first instance by this initial Support Service.
The support will be given by Client personnel (through its own CAU), with knowledge of its structures and with basic training in Ivnosys services.
This initial Support must have a sole person in charge in the Client, who must inform Ivnosys.
Tasks to perform in the Initial Support:
Scope of Incident Resolution in Initial Support:
Technical Support is provided by IVNOSYS. It is a specialized support in the services provided. It is made up of highly qualified IVNOSYS technicians who are functionally and technically trained in all services.
Tasks to perform in Technical Support:
The escalation from Initial Support to Technical Support may be carried out by the persons designated by the Client and duly notified to IVNOSYS through the established communication channels. Incidents reported by Client end users will be referred to Initial Support.
The communication of the incident by Initial Support to Technical Support must contain, at a minimum, the following information:
IVNOSYS offers standard support during the following hours in Spain (peninsular time):
An email will be available for reporting incidents to Technical Support and, only for attention to critical incidents outside of support hours, a telephone number will be available.
The Client must provide Ivnosys with contact information: email and telephone, for communication purposes.
Reported incidents will be classified according to the following classification, according to business impact, number of affected users and urgency:
For service management, the following indicators are handled:
The following table shows the service times according to the criticality of the reported incidents:
|
Atention time |
Restoration time |
Time for final solution |
|
| Crítica | 1 hour | 8 hour |
5 days |
| Alta | 2 hour | 16 hour |
10 days |
| Baja | 6 hour | 40 hour |
Will be agreed in each case |
The times indicated in days and hours refer to working days and hours.
In the SLA calculations, incidents that the parties decide are not the responsibility of IVNOSYS will be eliminated.
Those incidents that require a new version of a product will be identified as non-urgent (low criticality) and the definitive solution time will be placed at the time of deployment of that version.
Scheduled outages” of services caused by the following will not be considered for the purpose of response times:
Scheduled service outages will be notified at least 48 hours in advance through the established communication channels.
The service levels committed to the CLIENT are:
| Indicator |
Target value |
| Attention to incidents within the established timeframe | 90% |
| Restoration within the established times | 80% |
| Final solution within the established time frame | 70% |
Service level values will be measured on a semi-annual basis.
In case of any non-compliance with the committed service levels, the account manager at IVNOSYS and the project manager at the Client will be contacted to determine the relevant tasks to be addressed and to define the corresponding corrective actions.
