1. Quality and environmental policy

The basic orientation of Signaturit is to be recognised for quality and environmental protection and respect:

• The provision of trust services by Regulation (EU) 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC.
• The provision of smart contracts.
• All activities that may be developed in the future.

This will be achieved by:

1.1. Quality

• Consideration of the context of the organisation and alignment of the Quality Management System with the strategic direction of Signaturit Group which includes Signaturit Solutions SL and Ivnosys Soluciones SLU.
• Satisfy customer requirements and applicable legal and regulatory requirements.
• Management of the organisation, together with the quality objectives established by the employees and the responsibilities defined for their fulfilment.
• Establish, implement, maintain and continually improve the effectiveness of the Quality Management System – ISO 9001:2015.
• Continuous improvement of customer satisfaction.
• Monitoring and implementation of new technologies and training of employees.
• Careful selection of suppliers.
• Commitment to increasing the quality of trust services and smart contracts to exceed customer expectations.
• Making continuous improvement a part of every day and every job.
• Ensuring that our policy and procedure manuals reflect what we actually do.
• Understand how each employee fits into the overall workflow at Signaturit.
• Continuously updating the quality management system at all stages, from ordering, production, delivery and customer support activities.
• Integration of the quality processes with those of Ivnosys Soluciones SLU to harmonise and unify the different management processes.

1.2. Environment

• Consideration of the context of the organisation and alignment of the Environmental Management System with Signaturit’s strategic direction.
• Management of the organisation, together with the environmental objectives established by employees and the responsibilities defined for their fulfilment.
• Establishment, implementation, maintenance and continuous improvement of the effectiveness of the Quality Management System – ISO 14001:2015.
• Follow and apply new technologies and educate employees in environmental care.
• Careful selection of suppliers.
• Make continuous improvement a part of every day, every job and every activity.
• Ensure that our policy and procedure manuals reflect what we actually do.
• Continuously updating the environmental management system at all stages.
• Raising employee awareness of respect and care for the environment.
• Responsible and sustainable consumption.
• The framework for setting quality objectives is defined in the Quality Manual.
• The Legal Department is responsible for communicating the Quality Policy to all persons working for or on behalf of the organisation and for making it available to the public.

2. Quality and environmental policy charter

This letter will be communicated in different languages to all stakeholders through publication on the corporate website or through other communication channels.

“At SIGNATURIT, as a company dedicated to the Provision of Trust Services within the framework of the eIDAS Regulation (Regulation 910/2014 of the European Parliament and of the Council of 23 July 2014), we consider quality and security in our services as essential elements for the development of our activity.
Since our beginnings, we have followed the philosophy of continuous improvement and care for the environment with the aim of being a benchmark company in our sector and a market leader. A high standard of quality and environmental protection is achieved through the company’s compliance with a Quality and Environmental Management System that helps the organisation to offer better services while respecting the environmental needs of our planet in each process.
Our Quality and Environmental Management System ensures the definition, alignment, management, integration and improvement of processes to guarantee the satisfaction of our customers, employees, stakeholders, the community and the environment in accordance with this standard.
To achieve this objective, the guidelines emanating from this policy can be summarised in the following basic principles:

• To have the best professionals and encourage the continuous training of our staff, as well as the implementation and updating of the latest technological advances and resources for talent management.
• Our clients are our raison d’être, which is why we not only seek to satisfy their needs and requirements, but we also try to anticipate their expectations by providing a quality service that facilitates the digital transformation of their companies and improves their internal management processes.
• The commitment to comply with the requirements, needs and expectations of the customer, the environment, as well as the legal and regulatory requirements that apply to our activity.
• Continuously improve the efficiency of the management system, to guarantee our permanent adaptation to the demands of an increasingly competitive market and a constantly evolving environment.
• To raise awareness among employees, suppliers, customers and, in general, interested parties of the need to adopt the relevant measures to care for and improve the health of our environment.
• To follow the principles and objectives established by the 2030 Agenda.
  At SIGNATURIT we are committed that an excellent development of our Quality and Environmental Management System is the best way to succeed in our mission as a company and to deliver our value proposition to our customers”.

José Sebastián Blasco
Financial Manager de Signaturit.

3. Validity and document management

The owner of this document is the Head of the Legal Department, who must check and, if necessary, update the document at least every six months.
In assessing the effectiveness and adequacy of this document, the following criteria should be taken into account:

• Number of incidents resulting from unclear definition of the scope of the quality management system.
• Number of corrective actions taken due to inadequate definition of the scope of the quality management system.
• The time spent by employees implementing the quality management system in resolving dilemmas related to unclear scope.

Ivnosys, a Signaturit Company, is a company dedicated to the design and development of solutions based on electronic signatures, digital certification and electronic identity and operates these solutions as a Qualified Trusted Electronic Service Provider.

Our services and solutions enable our clients to develop their digital transformation processes by securing their online identity and facilitating interaction with their end users.

It is especially important for us to help companies and self-employed persons with the legal obligation to interact electronically with public administrations and to be able to fulfil all their legal obligations.

Vision and vocation

Our vision of customer relations is to offer our software solutions in a way that is close to the business. That is why Ivnosys is always looking for synergies through partnership agreements with different types of development or business consulting companies.

With these alliances, Ivnosys achieves even more innovative solutions that offer direct and effective responses to large corporations and, by intelligently applying the cloud services model, we reach thousands of SMEs and freelancers at the same time.

In addition, we offer a complete solution of trustworthy electronic services, becoming, together with our partners, a unique interlocutor in this type of solutions.

Ivnosys controls and monitors suppliers and partners involved in the provision of services to ensure compliance with the standards and requirements of the organisation in terms of quality, security and protection of personal data. The result of this evaluation is provided on request.

Our vocation is to provide a reliable, safe and quality service and continuous improvement is a priority for us.

Values

Our company policy, established around safety, quality and continuous improvement, affects us all and is based on the following values:

• To ensure customer satisfaction with our services, through a policy aimed at reducing non-conformities.
• Promote the training and qualification of all our professionals. This is the only way we can comply with our management policy.
• Implementing, auditing and certifying our processes based on international standards of recognised prestige, such as ISO 22301, ISO/IEC
  20000-1, ISO/IEC 27001 and ISO 9001.
• Implementing, auditing and certifying our Information Systems based on the National Security Scheme (ENS), which, within the scope of the Spanish Electronic Administration, aims to establish the security policy for the use of electronic media, allowing adequate protection of information.
• Audit our qualified trust services based on Regulation (EU) No 910/2014 (eIDAS Regulation) and applicable international standards through an accredited CAB (Conformity Assessment Body).
• To guarantee the privacy and protection of personal data in accordance with current legislation.
• Review and update our management policy as the company, the market and legislation evolve.
• Maintain our commitment to continuously improve the quality of our services, exceeding our expectations and those of our customers, ensuring business continuity at all times.
• A clear commitment to ensure compliance with current regulations applicable to our services.
• Protect information in terms of integrity, confidentiality, availability, authenticity and traceability.
• Regular risk analysis of critical information systems and processes.
• Incorporate good environmental practices in the development of our activity, collaborating with suppliers that ensure respect for the environment and raising awareness among our professionals so that they develop conduct in accordance with these commitments.
• Carry out actions to protect the environment and comply with applicable environmental legislation.
• Continuously improve the environmental management system, including commitments to environmental protection and pollution prevention.