Customer Support Champion

Descripción

Signaturit is an electronic trust service provider that offers innovative solutions in the field of electronic signatures, certified electronic delivery and electronic identification. With thousands of customers in more than 40 countries, companies that use our services improve efficiency by streamlining their daily, internal and third-party transactions. 

We are currently looking for aCustomer Experience Champion to help us deliver a personal, high-quality post-sales experience to ensure customer satisfaction and retention of our customer base.

This role will be focused on answering customer queries over email and phone, being able to deliver a prompt, high-quality response, while maintaining a personal voice and help fulfil a customer centric vision in every interaction.

Responsabilidades

  • Provide first level support for customer queries by email and phone
  • As a customers champion you are able to support them in all aspects through the problem resolution (internally and externally) and close the loop, keeping them informed at all times
  • Escalate issues to the tech team when necessary
  • Work closely with other departments such as Sales and IT to provide assistance and resolve product queries raised by our clients
  • Keep our Knowledge Base and Help Center updated and help improve support strategies
  • Show empathy and be positive at all times
  • Show a personal voice on your communication

Requerimientos

  • You have proven experience in Customer Support and have excellent troubleshooting skills
  • You are fluent in English and Spanish (both written and verbally), German is definitely a plus!
  • You have experience in working with CRM & Helpdesk software (Salesforce, Zendesk, etc.)
  • You can understand API concepts and terminology in order to assist with technical API questions and upsell opportunities
  • You enjoy working with customers and making them happy
  • You are a team player always willing to have fun with your Signabuddies!

Por qué trabajar en Signaturit?

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Comparte tu cultura con nosotros

Forma parte de nuestro equipo internacional, disfruta de la experiencia de trabajar en un ambiente multicultural y haz nuevos amigos!


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Desarróllate con nostros

Disfruta, aprende y siéntete orgulloso de tu trabajo al alcanzar tus objetivos. Atrévete a asumir nuevos retos y crece profesionalmente junto al resto del equipo.


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Disfruta de Barcelona

Nuestras oficinas centrales están situadas en una de las ciudades más dinámicas e innovadoras del mundo, en donde encontrarás un ambiente emprendedor estimulante.

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Horario flexible

Algunos de nosotros trabajamos mejor antes del primer café de la mañana, y otros somos más productivos al caer el sol. Escoge el horario que te más te convenga.


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Vacaciones libres

Coordínate con tu equipo y disfruta de tus días de vacaciones cuando las necesites


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Café y snacks para todos

Haz una pausa en cualquier momento del día y come un poco de fruta, reactívate con una galleta de chocolate o tómate un buen café.

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