Junior Customer Support Champion

Description

Founded in Barcelona in 2013, Signaturit is a trust service provider. Our services - eSignatures, eDelivery and eID - are designed to grant security and legality to any electronic transaction between companies and individuals.

We are currently looking for a Junior Customer Experience Champion to help us deliver a personal, high-quality post-sales experience to ensure customer satisfaction and retention of our customer base.

This role will be focused on answering customer queries over email and phone, being able to deliver a prompt, high-quality response, while maintaining a personal voice and help fulfil a customer centric vision in every interaction.

Job responsibilities

  • Show empathy and be positive at all times.
  • Show a personal voice on your communication.
  • Provide first level support for customer queries by email and phone.
  • Escalate issues to the tech team.
  • You will be the customer’s champion so you will need to follow up on customer requests (internally and externally) and close the loop.
  • Create content for the Help Center.
  • Help improve support strategies.

Job requirements

  • You have proven experience in Customer Support/Service.
  • You are fluent in English and Spanish (both written and verbally).
  • You will be expected to own a support queue (email and phone).

Why work at Signaturit?

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Share your culture with us

Be part of our international team, enjoy the experience of working in a multicultural environment and make some new friends!


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Grow with us

Enjoy, learn and feel proud of your work when achieving your goals. Dare to take on new challenges and grow professionally along with the rest of the team.


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Enjoy life in Barcelona

Our headquarters are located in one of the most dynamic and innovative cities in the world, where you will find a very active and stimulating entrepreneurial environment.

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Flexible working hours

Some of us work better before the first coffee in the morning, others are night owls who are more productive after sunset. Choose what works best for you.


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Open holiday policy

Coordinate with your team to plan and enjoy your holidays in your favorite season of the year.


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Free snacks and coffee

Take a break during your workday, have a coffee, some healthy fruit or a chocolate cookie.

Let's grow and build something that matters, together.

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