Customer Success Advocate
Signaturit is an electronic trust service provider that offers innovative solutions in the field of electronic signatures, certified electronic delivery and electronic identification. With thousands of customers in more than 40 countries, companies that use our services improve efficiency by streamlining their daily, internal and third-party transactions.
We are currently looking for a Customer Success Advocate to be a part of our Customer Success team and help us deliver a personal, high-quality post-sales experience to lay strong foundations to ensure the success of our customer’s, maximize customer satisfaction and retention of our customer base.
- Ensure customer adoption based on the customer’s use case and needs
- Guide integration efforts between the customer’s platform and Signaturit
- Work together with the Sales team to maximize upsell opportunities
- Online/live training sessions
- Provide dedicated operational and technical support for accounts of different tiers by email and phone
- Escalate issues to the tech team accordingly
- 2-3 years experience in Customer Success or Account Management
- Be a positive force that communicates with a personal and positive voice
- Fluent in English and Spanish (both written and verbally)
- Experience in working with Helpdesk software (Zendesk, Helpdesk, Groove …)
- Understand API concepts and terminology in order to provide technical API support
- Understand the world of B2B Saas companies
- A critical thinker and have a keen eye for troubleshooting
- Believe in doing the right thing and doing it right
- Show empathy at all times
Why work at Signaturit?
Flexible working hours
Some of us work better before the first coffee in the morning, others are night owls who are more productive after sunset. Choose what works best for you.
Open holiday policy
Coordinate with your team to plan and enjoy your holidays in your favorite season of the year.
Free snacks and coffee
Take a break during your workday, have a coffee, some healthy fruit or a chocolate cookie.